Privacy Policy

Last Updated: 10/30/2025

1. Introduction

ApexCare Home Health (“we,” “us,” “our”) is committed to protecting the privacy and security of personal information collected from clients, caregivers, website visitors, and job applicants. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your information.

2. Information We Collect

a. Personal Information You Provide

When you engage our services, apply for employment, or contact us, we may collect personal information including, but not limited to:

• Name, address, telephone number, email address

• Date of birth, Social Security number (for caregivers)

• Emergency contact information

• Health-related information, care history, assistance needs

• Payment/insurance/billing information (when applicable)

• Job application details (resume, employment history)

b. Information Collected Automatically

When you visit our website or use our online tools, we may collect:

• IP address, browser type and version, device type, operating system

• Website usage information (pages visited, time spent, clicks)

• Cookies and similar tracking technologies (see our Cookie Policy for details)

3. How We Use Your Information

We use personal information for the following purposes:

• To provide home care services, manage care plans, coordinate caregivers and schedule visits

• To process billing and payments or submit claims to insurance/payers

• To recruit, evaluate, and hire caregivers or staff

• To communicate with you (email, phone, text) about services, appointments, and updates

• To improve our services, website, and business operations

• To comply with legal and regulatory obligations, respond to legal requests, and protect our rights

4. Disclosure of Your Information

We may share personal information with:

• Our caregivers, care coordinators, and staff who need it to deliver services

• Third-party service providers (e.g., payroll, IT support, background-check vendors) under written agreements requiring confidentiality

• Insurance companies, governmental agencies, or other providers for billing or those legally required to receive it

• Emergency contacts or family members (when you permit or in accordance with your care plan)

• Law enforcement, regulatory agencies, or courts when required by law or to protect safety or rights

We will not sell or rent your personal information to third parties for marketing.

5. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Right to access and obtain a copy of the personal information we hold about you

• Right to request correction or update of inaccurate or incomplete information

• Right to request restrict or object to certain uses or disclosures of your information

• Right to have your information deleted (to the extent allowable)

• Right to receive information in an electronic format if available

To exercise these rights, please contact us using the contact details below. We may verify your identity before responding.

6. Data Security

We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. These include password protections, encryption (where appropriate), access controls, staff training, and regular audits.

7. Retention of Information

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely destroy or de-identify it.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18 without parental consent. If we learn that we’ve inadvertently collected information from a child under 18, we will take steps to delete it.

9. International Data Transfers

If you are located outside the United States and provide information to us, please note that we may transfer, store, and process your information in the United States, where our servers and operations are located. We will take steps to safeguard your information accordingly.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on our website and will be effective as of the “Last Updated” date at the top of this policy. If the changes are significant, we will notify clients via email or other appropriate means.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Apex Care Home Health
Virginia, USA
Phone: (+62)81 422 7509

Email: info@apexcarehomehealth.com