Terms & Conditions – SMS/Text Messaging

Effective Date: 10/30/2025

These SMS Terms (“Terms”) govern your participation in ApexCare Home Health (“ApexCare,” “we,” “us,” “our”) text messaging programs. By opting in, you agree to these Terms and our Privacy Policy.

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1) Program Description & Purpose

ApexCare Home Health uses SMS/text messaging to provide timely, non-medical communications related to our home care services and recruitment efforts. Typical purposes include:

Care & Scheduling – Consultation confirmations, appointment reminders, caregiver arrival notices, or rescheduling updates.
Client & Family Updates – Routine check-ins, service feedback requests, and follow-up communications.
Employment & Recruiting – Application confirmations, interview reminders, onboarding steps, and employment updates.
Service Notifications – Weather alerts, holiday schedules, office closures, or service changes.

Promotional or marketing messages (e.g., news, offers, or events) are only sent if you specifically opt in to receive them. Your consent to receive SMS messages is not a condition for receiving services or applying for employment.

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2) Consent & How You Opt In

You can provide SMS consent in the following ways:

• Checking an SMS consent box when completing a form on our website or patient intake paperwork.

• Texting a designated keyword (e.g., START, YES, or JOIN) to our messaging number(s).

• Providing written or verbal consent during intake, care coordination, or employment screening.

We do not sell, rent, or share your phone number or SMS consent with any third parties for marketing purposes.

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3) Message Frequency

Message frequency varies depending on your interaction with ApexCare:

• Clients/Caregivers: 1–10 messages per week during active care coordination.

• Recruiting/Applicants: 1–10 messages per week during hiring or onboarding.

• Service Alerts: Sent only as needed.

Message and data rates may apply depending on your carrier. Actual frequency may vary based on your level of engagement with our team.

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4) Opt Out (STOP) & Help (HELP)

You may opt out at any time by replying STOP to any text message from us. After doing so, you will receive a single confirmation message stating you have been unsubscribed. No further messages will be sent unless you re-opt in.

For help, reply HELP or contact us directly at:
📧 info@apexcarehomehealth.com
📞 (703) 555-0199

Example HELP reply:

“ApexCare SMS: For assistance, email info@apexcarehomehealth.com or call (703) 555-0199. Msg & Data rates may apply.”

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5) Managing Your Number

If your mobile number changes, please contact us promptly to update your records. If you re-enroll using a new number, messages will resume to that new number after consent is re-established.

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6) Supported Carriers & Delivery

Our messages are transmitted through major U.S. mobile carriers, including AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages. Delivery speed and reliability may vary depending on your network provider.

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7) Data We Process for SMS

We may collect and retain the following limited data to support our messaging operations:

• Identifiers: Mobile phone number, name (if provided).

• Messaging Metadata: Message timestamps, opt-in/opt-out status, delivery confirmations.

• Message Content: Any replies you send (e.g., “Confirm,” “Available,” etc.).

This data is used only for SMS functionality, troubleshooting, compliance, and consent documentation. See our Privacy Policy for details on data protection and retention.

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8) No Medical Advice or Emergencies

Text messages from ApexCare Home Health are non-medical. They should not be relied upon for medical advice or emergency communication.
If you are experiencing a medical emergency, please call 911 immediately.

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9) Eligibility

To participate, you must:

• Be at least 18 years old or have parental/guardian consent if under 18.

• Be the current owner or authorized user of the mobile number provided.

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10) Cost

ApexCare Home Health does not charge for SMS participation. However, standard message and data rates from your mobile carrier may apply. Charges appear on your phone bill or are deducted from your prepaid balance.

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11) Your Responsibilities

By opting in, you agree to:

• Provide accurate and up-to-date contact information.

• Only enroll phone numbers you own or control.

• Notify ApexCare if your number changes or is reassigned.

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12) Privacy & Data Protection

Your SMS participation is governed by ApexCare’s Privacy Policy.
We take privacy seriously and never share your information for marketing or advertising purposes. All data collected is used solely for operational or compliance needs.

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13) Changes to These Terms

We may update these SMS Terms from time to time to reflect new practices or legal requirements. Updates will be posted on our website with a new “Effective Date.” Continued participation after updates means you accept the revised Terms.

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14) Contact Information

ApexCare Home Health
Address: Virginia, USA
Phone: (703) 555-0199
Email: info@apexcarehomehealth.com
Website: www.apexcarehomehealth.com

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ApexCare Home Health — Compassionate Care You Can Trust.